Get Assistance

For financial support options, visit the Service NSW Guide.

Complete the Disaster Assistance Finder to find out what support is available to you.

Call the Bushfire Customer Care Service on 13 77 88.

Wollombi Recovery Assitance Point

Wollombi Community Hall, 2895, Wollombi Road, Wollombi. 

Wednesday 3 August, 11am to 5pm. 

You can meet Government and Non-Government agencies that provide:

  • Financial Assistance
  • Accommodation advice
  • Help with replacing lost documents
  • Mental health and wellbeing services
  • Clean-up services
  • Insurance and legal support

Disaster Relief Grants

Disaster relief grants can be provided to eligible individuals and families whose homes and essential household contents have been damaged or destroyed by a natural disaster.

Eligibility requirements include:

  • Being a low-income earner and meet an income assets test
  • Demonstrate that the affected home is your principal place of residence
  • Not be covered by insurance
  • Demonstrate that the damage was caused by the disaster
  • Lodge the application within four months of the disaster occurring

Call the Bushfire Customer Care Service on 13 77 88

Special Disaster Grants for primary producers

$75,000 recovery grants, concessional loans and transport subsidies are available for eligible primary producers.

Special Disaster Loans for primary producers, small business and not-for-profits

Low interest concessional loans of up to $500,000 are available to eligible primary producers, small business and not-for-profits affected by the recent bushfires. To find out if you are eligible view the link below.

Call the Bushfire Customer Care Service on 13 77 88 or NSW Rural Assistance Authority on 1800 678 593.

For more information, including eligibility criteria, visit https://www.raa.nsw.gov.au/disaster-assistance.

Agriculture and Animal Services Functional Area

Local Land Services and NSW Department of Primary Industries (NSW DPI) are on the ground providing assistance to landholders who have been impacted by the fires in NSW.

They can assist with:

  • emergency fodder
  • emergency stock water
  • veterinary assistance
  • livestock euthanasia and burial
  • livestock feeding and management advice
  • care of animals in evacuation centres

Bee keepers are also eligible for assistance if affected by fire, just like other animal managers. If you require emergency assistance to care for your hives as a result of the recent fires, call the Agriculture and Animal Services Hotline.

Call the Agriculture and Animal Services Hotline on 1800 814 647 or visit https://www.dpi.nsw.gov.au/climate-and-emergencies/bushfires.

Disaster Recovery Allowance

The Disaster Recovery Allowance has been activated by the Australian Government for people affected by the NSW Bush Fires. This provides short term support payment to assist those whose income has been affected as a direct result of the bush fires.

Call the Bushfire Customer Care Service on 13 77 88 or Human Services: 180 22 66.

Disaster Recovery Funding Arrangements

The joint Australian, state and territory government Disaster Recovery Funding Arrangements (DRFA) provide a range of financial assistance to the natural disaster-declared areas in each state or territory.

  • Available assistance measures include:
  • Personal hardship and distress assistance
  • Counter disaster operations
  • Restoration of essential public assets
  • Concessional interest rate loans for small businesses, primary producers and non-profit organisations
  • Freight subsidies
  • Grants to non-profit organisations.

Mental Health Assistance

There is 24/7 help available through Lifeline on 13 11 14 or Beyond Blue on 1300 224 636.

Online services and resources

Ahead for Business by everymind.org.au – Helps small business owners take action on their own mental health and wellbeing. 

NewAccess by Beyond Blue – Free and confidential help for small business owners from mental health coaches with a small business background. 

Rural Adversity Mental Health Program – Connects people living in regional, rural and remote NSW with local mental health services and resources. Read their 'Coping with the impact of flooding' resource here.

Rural Resilience Program – helping build resilience by linking rural communities, families and individuals with the most appropriate services and information.

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